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Are
packaging materials extra? |
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Can
you handle extremely fragile items? |
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Do you
provide insurance for the warehoused products? |
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Yes, we insure
all products that are warehoused with us..
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How
will I get inventory and shipping information?
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You will have
secured, 24/7 web access to all your inventory and shipping information as well
as custom-designed reports.
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Are packaging
materials extra?
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Yes. You may
supply us with your preferred cartons and inner packaging or let us purchase
them for you through our sources.
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What shipping
methods may I elect to use?
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NJPP has access
to ALL shipping carriers. We can make recommendations about the most
cost-effective or appropriate shipping service, or we can use the shipping
service of your choice.
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Can you work
directly with my e-commerce shopping cart?
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Yes, we can
interface directly with your shopping cart or you can upload your orders to our
inventory control software.
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Do you
directly handle customer service issues?
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You know your
products and customers. This is a function most clients want to retain
in-house.
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Do you process
customer rebates?
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No. NJPP does not
provide this service.
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Can you
process multi-product packages?
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Yes. Combining
multiple products into a single package can also result in freight savings.
These savings can be passed along to the customer, or directly to your bottom
line.
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Do you provide
order tracking?
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Yes, you
and your customers can track all orders through our inventory control software.
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How does NJPP
track inventory?
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New Jersey Pick
Pack has partnered with DEK Consulting. DEK has designed an inventory control
system that allows our clients multiple options for sharing their item and
order data with us and have 24/7 access to inventory and shipping data.
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Do you inspect
warehouse items when they arrive?
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NJPP conducts
�spot checks� as product arrives; we generally do not open and inspect every
box. If NJPP is informed that certain suppliers should be inspected more
closely, we will monitor these shipments accordingly. Additional hourly charges
will apply for in-depth package inspections.
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Do you have a
centralized, Web-based system that can give me up-to-the-minute updates on my
order fulfillment?
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Yes we do.
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Are there any
items that you don�t ship?
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NJPP does NOT
accept items including weapons or contraband of any kind, hazmat, perishables,
chemicals, pornography or pornographic-related materials. As a general rule,
NJPP DOES handle "consumer non-durable goods."
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Do you have a
special secured area for high-value items?
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A secured area
can be provided for items that are considered "high value".
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Can you handle
extremely fragile items?
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Yes. NJPP takes
special precautions with extremely fragile items. We will consult with our
clients about recommended packing materials to ensure the safe arrival of
items.
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